ACI
Applied Claude Infrastructure. Helping mid-market ops teams stand up AI workflows that survive their first 90 days.
Six years inside other people's companies, shipping AI that actually did something. The patterns that survived became this newsletter.
I started writing this newsletter after a client project where I watched three people melt a $40k deliverable by trusting a demo.
It became obvious very fast that the gap wasn't about which model you picked. It was about how you set up the work — what the rubric was, where the humans stayed, what you logged. Boring stuff, but the boring stuff is what separates 'this is cool' from 'this is running our ops.'
So I started writing it down. One email a day, small enough that I couldn't cheat. In 2024 that became this newsletter. Three years later it's the thing I spend most of my working hours on, alongside operator work with a handful of companies.
I don't have a take on AGI, I don't run a podcast, and I'm not building the next agent framework. What I do have is 18 years of operator experience, 6 of them shipping AI, and the opinions that survived that.
Applied Claude Infrastructure. Helping mid-market ops teams stand up AI workflows that survive their first 90 days.
The parent company behind Daily AI Productivity, the books, and the courses. A one-operator publishing studio.
Brand and product design studio in Boulder. Led AI tooling adoption across 40+ client engagements before spinning off.
Process-automation firm serving industrial clients. Introduced the first AI-copilot workflows across their services tier.
AI-assisted clinical documentation for independent dental practices. A case study in vertical AI done right.
This. 238 issues in, 38k+ subscribers, and still the most fun I've had at a desk.
If I wouldn't forward it, I don't publish it. Simple rule, surprisingly strict.
If I haven't run a tool for 30 days, it doesn't make the newsletter. If a workflow doesn't survive 90 days, it gets retracted.
The things that compound are usually the things that look least impressive on paper.